Resume

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Manager Recommendation

“Her passion for her work and our team were evident every day. She took extreme pride in all she did and was always able to accomplish a significant amount in a short time with a very small team. She was extremely collaborative and would work cross-functionally to drive projects forward and to completion. Jessica’s accomplishments were incredibly valuable and too many to list. She is an invaluable asset to any team.”

— Traci Gregorski, VP of Marketing at Origami Risk (Direct Manager)

Experience

Gallagher | February 2023 to present

Digital Product Manager

  • Own product strategy and roadmap for global client portal (AMS, EMEA, APAC).

  • Increased sprint velocity +92% through Agile transformation.

  • Exceeded portal adoption goals; reduced support requests -20%.

  • Presented product outcomes to executive leaders for strategic alignment.

CNA Insurance | April 2020 to February 2023

Product Owner → Digital Product Manager

  • Redesigned site search/taxonomy: +191% downloads, +68% page views, -53% site searches.

  • Streamlined 500+ resources for better discoverability and decision making.

  • Aligned product vision with Risk Control objectives to drive measurable engagement.

  • Governed CMS and optimized content workflows, accelerating time-to-publish and increasing stakeholder satisfaction.

Origami Risk | May 2018 to April 2020

Digital Strategy & Enablement Specialist

Modernized web + MarTech stack (CMS, analytics, automation) to enable data-driven marketing.

Webanywhere | February 2017 to April 2018

Digital Experience Specialist

Launched award-winning on-demand education platform (Gold Brandon Hall Excellence Award).

Reflection Software | May 2015 to February 2017

Product Designer

Designed award-winning learning products (Bronze Brandon Hall Excellence Award).

Education

Northwestern University

M.S. Information Design & Strategy received 2023

Benedictine University

B.A. Communication Arts received 2015

College of DuPage

A.A. received 2013

Skills

Core Competencies

Product strategy · Roadmap ownership · Cross-functional leadership · Agile product development · Continuous discovery · UX / service design · Content systems & taxonomy · Analytics & OKRs · Stakeholder influence · Change management

Tools & Technology

Jira · Azure DevOps · Planview · Miro · Figma · Google Analytics · CMS/DXP · Marketing automation platforms