Gallagher | February 2023 to present

Digital Product Manager (Global Lead)

• Global digital solutions lead for a client portal platform supporting enterprise customers across regions, markets and divisions.

• Lead an Agile product collective of eight delivery teams, providing horizontal alignment to ensure scalable implementations, feature reuse and adherence to global digital standards.

• Coordinate execution across localized and leveraged delivery teams, balancing regional needs with shared platforms and capabilities.

• Own global roadmap alignment, translating enterprise and regional business priorities into coordinated delivery plans.

• Partner closely with architecture, engineering, UX and business leaders to maximize solution quality, scalability and delivery speed across complex system interdependencies.

• Evaluate emerging capabilities, including data-driven and AI-enabled solutions, to enhance automation, insight and operational efficiency.

• Engage strategic partners to inform product direction, accelerate delivery and support innovation initiatives.

• Leverage analytics and operational insights to guide prioritization, manage dependencies and track adoption and value realization.

CNA Insurance | April 2020 to February 2023

Digital Product Manager

• Partnered with senior business and technology leaders to prioritize digital investments aligned to customer needs and business value.

• Led large-scale digital initiatives—including a full website redesign and enterprise search modernization—driving improved efficiency, discoverability and adoption.

• Coordinated delivery across engineering, UX, content and analytics teams to ensure timely execution and cohesive user experiences.

• Applied Agile delivery practices and data-driven decision making to manage scope, quality and outcomes.

Origami Risk | May 2018 to April 2020

Digital Strategy & Enablement Specialist

• Led digital strategy and platform enablement initiatives supporting enterprise growth and operational scalability.

• Owned digital platforms spanning CMS, analytics, SEO and marketing automation to support commercial and brand objectives.

• Built measurement frameworks to evaluate performance, inform prioritization and demonstrate business impact.

• Partnered cross-functionally to align digital execution with sales, marketing and enterprise technology strategies.

Webanywhere | February 2017 to April 2018

Digital Experience Specialist

Launched award-winning on-demand education platform (Gold Brandon Hall Excellence Award).

Reflection Software | May 2015 to February 2017

UX Designer

Designed award-winning learning products (Bronze Brandon Hall Excellence Award).