Gallagher | February 2023 to present

Digital Product Manager (Global Product Lead)

• Lead an Agile product collective of eight delivery teams, providing horizontal alignment to ensure scalable implementations, feature reuse and adherence to global digital standards.

• Coordinate execution across localized and leveraged delivery teams, balancing regional needs with shared platforms and capabilities.

• Own global roadmap alignment, translating enterprise and regional business priorities into coordinated delivery plans.

• Partner closely with architecture, engineering, UX and business leaders to maximize solution quality, scalability and delivery speed across complex system interdependencies.

• Evaluate emerging capabilities, including data-driven and AI-enabled solutions, to enhance automation, insight and operational efficiency.

• Engage strategic partners to inform product direction, accelerate delivery and support innovation initiatives.

• Leverage analytics and operational insights to guide prioritization, manage dependencies and track adoption and value realization.

CNA Insurance | April 2020 to February 2023

Digital Product Manager

• Partnered with senior business and technology leaders to prioritize digital investments aligned to customer needs and business value.

• Led large-scale digital initiatives—including a full website redesign and enterprise search modernization—driving improved efficiency, discoverability and adoption.

• Coordinated delivery across engineering, UX, content and analytics teams to ensure timely execution and cohesive user experiences.

• Applied Agile delivery practices and data-driven decision making to manage scope, quality and outcomes.

Origami Risk | May 2018 to April 2020

Digital Experience Manager

Led the strategy and evolution of Origami Risk's digital experience ecosystem, overseeing the corporate website, CMS, and marketing technology platforms. Partnered with engineering, marketing, and business stakeholders to deliver data-driven digital experiences that improved customer engagement, digital performance, and business growth.

Webanywhere | February 2017 to April 2018

Digital Product Consultant

Partnered with enterprise clients and global, cross-functional delivery teams to design, launch, and optimize SaaS-based digital learning products. Led product discovery, UX design and requirements gathering to deliver customer-focused solutions while supporting growth and expansion into the U.S. market.

Reflection Software | May 2015 to February 2017

Digital Product Specialist

Collaborated with enterprise clients to define product requirements and design user-centered digital learning solutions built on SaaS learning platforms. Translated business needs into product requirements, worked closely with engineering teams throughout delivery, and improved user engagement through intuitive product design and customer-focused experiences.