Digital Product Manager, Global Client Portal Lead | Gallagher

February 2023 to present

• Drive product strategy and roadmap for Gallagher’s global client portal, aligning digital innovation with business objectives across AMS, EMEA, and APAC regions.

• Collaborate with business and service leads to identify efficiency opportunities, streamline operations, and influence cross-functional strategic planning.

• Present roadmap progress, product insights, and business outcomes to executive-level leaders and stakeholders, ensuring alignment on priorities and strategic objectives.

• Lead Agile delivery and drive team transformation, increasing sprint velocity by 92% and fostering a culture of iterative improvement.

• Champion continuous discovery practices—conducting stakeholder interviews and feedback loops to inform feature development.

• Partner with engineering, UX, and architecture teams to deliver scalable, reusable content components, laying a foundation for future enhancements.

• Define and optimize KPIs to improve adoption, engagement, and client support; outcome-driven feature development led to exceeding annual goals for client portal adoption and a 20% reduction in support requests.
  

Product Manager, Digital Experience | CNA Insurance

August 2021 to February 2023

• Owned roadmap prioritization, content strategy, user journey mapping, and agile delivery for cna.com and cnacanada.ca

• Led cross-functional development for a redesigned site search experience that improved usability, content discoverability, and speed.

• Aligned product vision with Risk Control strategic objectives, increasing engagement by 191% in downloads and 68% in page views, while decreasing site searches by 53%.

• Streamlined 500+ resources into a new taxonomy, reducing clutter and enabling better decision-making for users.

• Applied service design and human-centered principles to deliver solutions with measurable impact.

Product Owner, Digital Channels | CNA Insurance

April 2020 to August 2021

• Owned content platform governance and operations for enterprise CMS; implemented workflow improvements that accelerated time to publish and improved stakeholder satisfaction.

• Led the execution of a company-wide web redesign initiative, optimizing SEO performance (+13%), increasing content relevance, and decreasing site searches (–44%) through smarter information architecture and taxonomy.

• Balanced user needs and business objectives to prioritize features, integrations, and experience enhancements.

Platform Owner, CMS & Marketing Tools | Origami Risk

May 2018 to April 2020

• Owned the CMS and MarTech product stack to deliver scalable, data-driven digital experiences and campaigns that increased user engagement and conversion.

• Partnered with marketing and technology teams to optimize site architecture, personalization, and campaign performance.

• Leveraged analytics to drive continuous improvement across SEO, content effectiveness, and audience retention metrics.

Learning Experience Strategist | Webanywhere

February 2017 to April 2018

• Collaborated with cross-functional, international teams to deliver intuitive, effective solutions that enhanced learner engagement, including an on-demand education platform recognized with a Gold Brandon Hall Award for Excellence.

• Led digital marketing efforts to support Webanywhere’s US expansion, driving brand awareness and engagement through targeted social media, email marketing, and website optimization.

• Built a strong foundation in digital strategy and cross-functional collaboration, which laid the groundwork for a successful transition into future product ownership and management roles.

Learning Experience Designer | Reflection Software

May 2015 to February 2017

• Designed and implemented interactive learning experiences that aligned with client goals and user needs, laying early groundwork for product thinking.

• Worked cross-functionally with developers and project managers to create engaging, user-centered digital training products.

• Translated abstract client objectives into actionable learning journeys, aligning design with business outcomes and user behavior.

• Supported the design and deployment of award-winning programs, including a Bronze Brandon Hall Award for a substance abuse prevention series.